Frequently Asked Questions

Each of our pendants is handcrafted by our team of skilled artisans. Depending on the design, we use various techniques such as glass fusing, resin casting, metal stamping, and enamel work. Our galaxy pendants typically involve layering colored glass or resin to create depth and a 3D effect that mimics the appearance of real cosmic objects.

We strive for a balance between scientific accuracy and artistic interpretation. Our designs are inspired by real astronomical imagery, and we consult with astronomy enthusiasts to ensure our representations are reasonably accurate while still being aesthetically pleasing. Some designs are more literal interpretations, while others are more artistic renditions of cosmic objects.

We work with a variety of materials including borosilicate glass, sterling silver, bronze, resin, and high-quality metals. For our galaxy pendants, we typically use layered glass or resin with specialized pigments to create depth and color. All metals used are either hypoallergenic or coated to prevent skin reactions.

Yes! We love creating custom pieces. Whether you want a pendant of a specific celestial object, a constellation that's meaningful to you, or a completely unique design, we're happy to work with you. Custom orders typically take 2-3 weeks to complete. Please contact us for more information.

To keep your pendant looking its best, avoid exposing it to harsh chemicals, perfumes, or lotions. Clean glass and resin pendants with a soft, damp cloth, and metal components with a jewelry polishing cloth. Store your pendant in the box it came in or a soft pouch when not wearing it. For specific care instructions for your particular pendant, please refer to the care card included with your purchase.

We ship worldwide! Standard shipping within the US takes 3-5 business days, while international shipping typically takes 7-14 business days. We offer expedited shipping options at checkout. All orders are carefully packaged in our signature star-map boxes to ensure they arrive safely.

Yes, all our pendants come with a 1-year warranty against manufacturing defects. If your pendant breaks due to a flaw in craftsmanship, we will repair or replace it free of charge. Please note that the warranty does not cover damage from accidents, improper care, or normal wear and tear.

We accept returns within 30 days of purchase for items in their original, unworn condition. Custom pieces are not eligible for return unless there is a manufacturing defect. If you're not completely satisfied with your purchase, please contact us, and we'll be happy to assist you with a return or exchange.

Yes, we offer wholesale pricing for qualified retailers. If you're interested in carrying our pendants in your store, please contact us at [email protected] with information about your business, and we'll provide you with our wholesale catalog and terms.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website or directly through the carrier's site. If you have any questions about your shipment, please don't hesitate to contact us.